AOL

MSN and Hotmail

Yahoo! and SBC

Earthlink

BellSouth

Cox

CompuServe

Comcast

AT&T

Cablevision

Optimum Online

USA.NET

Mac.com

Road Runner

Add us to your address book to receive our incoming e-mail messages:

1.	Click the “Address Book” button on the AOL Mail page.
2.	Click the “Add Contact” button.
3.	Type Catherines@info.catherines.com into the &rldquo;Screen Name” field and click “Save.”

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For MSN and Hotmail subscribers
Add us to your “Safe List” to receive our incoming e-mail messages:

1.	Click the “Options” link at the top right of your e-mail account.
2.	On the left side of the page, click “Mail,” and then click “Junk E-Mail Protection.”
3.	Click “Safe List.”
4.	Type Catherines@info.catherines.com into the open field and then click “Add.”

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For Yahoo! and SBC subscribers
Create a filter so that our e-mails always reach your inbox:

1.	Click the “Options” link in the top right navigation bar in your e-mail account.
2.	Click “Filters” on the bottom left side of the page, under the Management column.
3.	Click the "“Add” button.
4.	Type Catherines to the right of “From header contains:”.
5.	Choose the destination folder to which you would like the message delivered. The suggested destination is your inbox.
6.	Be sure to click the “Add Filter” button to put your new filter into effect.

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For Earthlink subscribers
Add us to your address book to receive our incoming e-mail messages:

1.	Click on the “Address Book” link in your Web Mail account.
2.	Click the “Add” button or “Add to Address Book” link.
3.	Fill in our e-mail address, Catherines@info.catherines.com.
4.	Click the “Save” button at the bottom of your screen to save the address entry.

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For BellSouth subscribers
BellSouth uses MailGuard to shield its users from unwanted spam. Unfortunately, this filter can mistakenly block messages you want to receive, such as e-mails from Catherines. Messages that MailGuard identifies as spam are automatically deleted unless you choose the “Review” option. The “Review” option stores spam for 7 days in a Web E-mail folder labeled MailGuard.

To turn on the "Review" option so that suspected spam messages will be stored for 7 days in a MailGuard folder:

1.	Enter your username and password.
2.	Click the “Add” button or “Add to Address Book” link.
3.	Click on “MailGuard Options” in the column on the left.
4.	Select the “Review for 7 days” option, listed under “ON.”

If you find that our e-mails are incorrectly being identified and filtered as spam, please forward one of our filtered e-mails to BellSouth at this_is_good@bellsouth.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help BellSouth improve their filtering technology.

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For Cox subscribers
If you have activated Cox’ s Spam Blocker, you may have configured this service to “Delete incoming junk e-mail.” This setting deletes suspected spam e-mails before you ever see them. Unfortunately, sometimes e-mails you want to receive, such as those from Catherines, may be deleted mistakenly in the process. To prevent this, select the “Label Junk E-mail as Spam” option through your account’ s Member Services. This setting will deliver all e-mail to your inbox, but messages that are suspected of being spam will include “spam” in the subject line of the e-mail. If Spam Blocker identifies our Catherines e-mails as spam, please submit this“false positive” to Cox at ThisIsNotSpam@cox.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cox improve their filtering technology.

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For CompuServe subscribers
Add us to your address book to receive our incoming e-mail messages:

1.	Click the “Address Book” button on the Mail page.
2.	Click the “Add Contact” button.
3.	Type Catherines@info.catherines.com into the “Screen Name” field and click “Save.”

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For Comcast subscribers
If you have enabled Comcast’s spam filtering, it can mistakenly block messages you want to receive, such as e-mails from Catherines. In fact, messages that Comcast identifies as spam are automatically deleted unless you choose the “Keep a Local Copy” option. This option creates a Webmail folder titled “Screened Mail,” where all the pieces of suspected spam are placed.
To turn on the Screened Mail option:

1.	Sign in to Comcast Webmail and select “E-mail Options” from the menu on the left.
2.	Select “Spam Filter” from the “Mail Options” window.
3.	Click “Edit/View Spam Filters” from the “Comcast E-mail Settings” list.
3.	Select “Yes” to “Enable Spam Filtering.”
3.	To keep a copy of each message the spam filter removed from your inbox, select “Yes” to “Keep Local Copy.” This moves each spam e-mail to the “Screened Mail” folder.
3.	Click “Update” to enable spam filtering.
3.	Note that the Screened Mail folder is created the first time you receive a piece of spam, not as soon as you enable the Screened Mail option.

If you find that our e-mails are incorrectly identified and filtered as spam, please forward one of our filtered e-mails to Comcast at this-is-not-spam@comcast.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Comcast improve their filtering technology.

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For AT&T subscribers
AT&T uses Spam Blocker to automatically stop suspected unsolicited e-mail messages from reaching your mailbox. Unfortunately, this filter can mistakenly block real messages you want to receive, such as e-mails from Catherines. Messages that are identified as possible spam are automatically deleted unless you choose the “Hold for Review” option. This option stores questionable messages for 3 days in a Web E-mail folder labeled “Screened Mail Folder.”

To change your e-mail preference to “Hold for Review,” follow these steps:

1.	Go to https://memberservices.att.net/msws/E-mailScreener.
2.	Log in with your username and password.
3.	Click on “Spam Blocker Options” or “Your Spam Blocker.”
4.	Select the “Hold for Review” option listed under “ON.”
5.	Click the “Submit” button.

If you find that our e-mails are incorrectly identified and filtered as spam, please forward one of our filtered e-mails to AT&T at this-is-not-spam@worldnet.att.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help AT&T improve their filtering technology.

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For Cablevision subscribers
Occasionally, Cablevision mistakenly filters e-mails you want to see and routes them to your SpamAway bulk mail folder. Since SpamAway stores suspected spam for 7 days before deleting it, you can review all messages you receive. If a Catherines e-mail is incorrectly categorized as spam, please submit the e-mail to Cablevision at notspam@cv.net within 3 days of your receipt. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cablevision improve their filtering technology.

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For Optimum Online subscribers
Occasionally, Optimum Online mistakenly filters e-mails you want to see and routes them to your bulk mail folder. This is called a “false positive.” If you see a Catherines e-mail falsely categorized as spam, check the box next to the message in your bulk mail folder, and then click the "“This is not Spam” icon on the Webmail toolbar. If you already have the message open, simply click the "This is not Spam" icon on the toolbar within the message. In either case, once you click the icon, the message will be reported automatically to Optimum Online and relocated to your inbox. However, this will not immediately guarantee you will receive subsequent Catherines e-mails in your inbox.

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For USA.NET subscribers
To configure your personal white list filters to ensure you’ ll receive e-mail from Catherines, please follow these steps:

1.	Go into “Services” on the navigation bar on the left.
2.	Click “White List Filtering.”
3.	Select “Override” and click the “New” button.
4.	Type Catherines to the right of the “Subject contains” option.
5.	Click “OK.”

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For Mac.com subscribers
If you see that our e-mails have been wrongly classified as junk, select the message and click the “Not Junk” icon in the toolbar. Or navigate the following path: Message > Mark > As Not Junk Mail. This will train the system to recognize that you want to receive our e-mail messages.

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For Road Runner subscribers
Road Runner often blocks large ranges of IP addresses in an effort to protect its network from spam. Legitimate e-mail senders often get blocked in the process. It’ s as if Road Runner were blocking all incoming phone calls from an entire area code because of problematic phone calls from a specific phone number. Other than complaining to Road Runner’ s customer service, there isn’ t much you as a Road Runner customer are empowered to do to fix this situation. We are taking steps to resolve the issue with Road Runner; however, in the meantime, you may want to subscribe to our e-mails using an alternate address.

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Updating my account
Q: How can I access and change my registration information?
A:Click “E-mail Sign-Up,” located at the lower left of the home page. Sign in, and click “My Personal Information.” At the bottom of the next page, you’ ll have an opportunity to update your contact information.
You’ ll receive a confirmation e-mail updating you on the changes made to your account.

Q: When I access my account, I notice that some of my information appears different from the way I entered it. Why? 
A: It is easier for our database to store information when it is in a consistent format. Our system automatically removes extra characters such as apostrophes or dashes when necessary.

Unsubscribing from the mailing list
Q: How can I unsubscribe from your e-mail list, postal mail and/or third-party postal mail?
A:To unsubscribe just from the Catherines e-mail list, go to.
To unsubscribe from any of our three lists (e-mail, postal mail or third-party postal mail), follow these simple steps:

• Sign in at catherines.com
• On the “My Account” page, click “My Personal Information”
• At the bottom of the page, change your preferences for receiving e-mail, postal mail and third-party offers

Cookies
Q: What are cookies?
A:A cookie is a small data file that a Web site stores on your computer’ s hard drive after you’ ve visited it. Cookies simply identify your browser. They do not retrieve personal data from your hard drive or obtain any information about who you are.

At catherines.com, our cookies do not identify a visitor unless she has chosen to register on our site. We use the registration information to recognize a returning visitor and to give her access to the benefits of personalized features and settings. We also use cookies to recognize customer traffic patterns and site use on an anonymous basis. This information helps us improve the site’ s layout and design.

Q: Why should my Catherines cookies be enabled?
A:Cookies allow you to take advantage of benefits such as express checkout when you make a purchase. This means you won’ t have to retype your billing and shipping information each time you shop.


Q: How can I enable cookies on my computer?
A:To change your cookies settings:

Viewing images
Q:	I'm having trouble viewing pictures on the site. What can I do to fix this?
A:	If you're having trouble viewing or using our site, you may need to download and install an updated version of your Internet browser. An older version may be affecting your computer's ability to display pages correctly. To get the most out of your visits to our site, please make sure you're using the latest version of your browser. For best results, we recommend: Internet Explorer 6 or higher Netscape 7 or higher Firefox 1.5 or higher And for optimal navigation on our site, we recommend a screen setting of 800 x 600 or greater.

Contact us
Q: Whom do I contact if I have a question?
A: Send us an e-mail.

Shopping services at catherines.com

Store locator

Q: How can I find a store near me?
A:Find a Catherines store near you , along with a map and driving directions.

garment lengths
Q: How do I determine the length or inseam of a garment?
A: To help you determine if a garment will fit your body, we provide their lengths or inseams in the product description.

• To determine the length of tops, we measure from the center of the back neckline or seam (if there’ s a collar) down the back to the hem.
• To determine the length of skirts, we measure from the waist to the hem.
• To determine the inseam of bottoms, we measure from the center of the crotch down the inside seam to the hem.

Sizing charts
Q: What sizes does Catherines carry?
A:Catherines carries women’ s sizes 16W to 34W, women’ s petites (16WP to 26WP) and women’ s tall (16WT to 34WT). Our standard sizes are cut for a woman with an average height of 5’ 6”. Catherines petite sizes are cut for women 5’ 4” or under, and Catherines tall sizes are cut for women 5’ 8” or taller.

Q: Do you have a sizing chart that I can reference online?
A:View our general sizing chart, as well as sizing charts for intimates. Other products have a link to a specific sizing chart directly on the product page. To see the chart, click the link above the “To order” box, to the right of the product photo.

Q: How do I measure myself?
A:Here are some tips for measuring:

• If possible, have a friend measure you.
• Measure yourself twice for accuracy.
• Remove your shoes for accuracy.
• Be sure to measure over the undergarments that you are most likely to wear with the item you are ordering.
• Be sure the measuring tape is straight, but not tight. You should be able to breathe.
• Measure around the fullest part of your bust. Your bust measurement will determine what size your top is.
• Measure around the narrowest part of your natural waistline.
• Measure around the fullest part of your hips. Your hip measurement will determine your skirt, pants and shorts size.
• For the inseam, measure inside the length of your leg from your crotch to the floor.
• If your measurements fall between sizes, it is best to order one size up.

			How to Measure Bust: Measure under arms around fullest part Waist: Measure around narrowest part of natural waistline Hips: Measure around fullest part of lower hip Inseam: Measure inside length of leg from crotch to floor Note: Inseam lengths are provided in the product description for every item.

Catherines Perks Card program
Q:Can I purchase or renew a Perks Card online? Can I use it online?
A:Yes. You can use your Perks Card online and receive all its benefits. Be sure to enter your Perks Card number during site registration, or at the time of your first purchase if you have not already created an account. Get card details and purchase or renew a Perks Card.

Gift Cards/E-Gift Cards
Q:What is a Catherines E-Gift Card?
A:The Catherines E-Gift Card works just like a Gift Card but it is sent electronically to an e-mail address. You specify the recipient’ s e-mail address and we notify her of her gift. The recipient can redeem the E-Gift Card online, or she can print it and take it to any Catherines store for redemption.

Q: Do you sell Catherines Gift Cards/E-Gift Cards online?
A: Yes. They are available in any denomination to $999.99. Purchase a Catherines Gift Card/E-Gift Card.

Q:How do I check the balance of my Gift Card/E-Gift Card?
A:Please call 800-478-2921 to check the balance of your Gift Card/E-Gift Card.

Q:Can I replace a lost or stolen Gift Card/E-Gift Card?
A:Catherines cannot be responsible for lost or stolen Gift Cards/E-Gift Cards.

Q: Do Gift Cards/E-Gift Cards have an expiration date?
A: If a purchase is for less than the amount of the Gift Card/E-Gift Card, the balance will stay on the card until it is used. However, after 24 months a $1.00-per-month dormant fee may be charged against the card’ s remaining value, except where prohibited by law.

Q:Can I use a coupon to purchase a Catherines Gift Card/E-Gift Card?
A: No. Promotional discounts cannot be used toward the purchase of a Catherines Gift Card/E-Gift Card.

Q: Can I reload my Gift Card/E-Gift Card online or in a Catherines store?
A: Catherines.com and Catherines stores are not able to reload Gift Cards/E-Gift Cards at this time.

Q: Can I pay my Catherines Credit Card balance with my Catherines Gift Card/E-Gift Card?
A:No. Gift Cards/E-Gift Cards cannot be used as payment toward a Catherines Credit Card balance.

Q:How do I know if my E-Gift Card order has been accepted and sent to the recipient?
A:You will receive an e-mail from catherines.com confirming that the E-Gift Card was sent to the recipient and informing you of the amount charged to your credit card.

Q: How long does it take for catherines.com to process and send an E-Gift Card?
A: E-Gift Cards are processed and e-mailed to the recipient within a few hours of credit approval, barring any technical difficulties.

Q: What happens after I purchase an E-Gift Card?
A: You will receive an order confirmation e-mail as well as a shipping confirmation e-mail once the E-Gift Card has been sent to the recipient’s e-mail address. The recipient gets an e-mail confirming her gift, including information on how to retrieve and use the E-Gift Card. You will receive an e-mail once the recipient has picked up the E-Gift Card.

Q: What if my recipient never got the E-Gift Card or the e-mail was deleted?
A: For security purposes, only the purchaser has the ability to resend the E-Gift Card. Check your order status and follow the instructions for resending.

Q: What if my recipient got the E-Gift Card but cannot open or print it?
A: If the E-Gift Card cannot be opened or printed, please send us an e-mail.

Q:What if my E-Gift Card was delivered to the wrong e-mail address?
A:It is the responsibility of the purchaser to provide the correct e-mail address of the recipient. Catherines.com is not responsible for E-Gift Cards sent to a valid but unintended e-mail address. To ensure successful delivery, we recommend you verify the recipient’ s e-mail address prior to placing your order.

Q:Can I purchase an E-Gift Card for someone outside the United States?
A:Yes. However, catherines.com ships orders only to the United States, Puerto Rico, the U.S. Virgin Islands and APO addresses.

Q:How do I use my Gift Card/E-Gift Card as payment?
A:To redeem your Gift Card/E-Gift Card online, shop at catherines.com and then proceed to checkout. At the checkout page, select “Gift Card” as your payment option. Then enter the 16-digit Gift Card/E-Gift Card number and 4-digit CVV number. These numbers are located on your Gift Card/E-Gift Card.

To redeem at a store, just bring in your Gift Card or printed E-Gift Card and present it at time of purchase.

Q:What happens if my Gift Card’ s/E-Gift Card’s value is not enough to cover the cost of my purchase?
A:If your order’s total is more than the value of your Gift Card/E-Gift Card, you will be asked to enter a credit card number for the balance of the payment. (In stores you may also use cash.)

Q:What happens if my order is less than the value of my Gift Card/E-Gift Card?
A:If your order is less than the value of your Gift Card/E-Gift Card, the balance will remain on your Gift Card/E-Gift Card for future purchases.

Q:Should I dispose of my Gift Card/E-Gift Card once I’ve spent its entire value?
A:No. Please do not dispose of your Gift Card/E-Gift Card until you’ve received your order and you are satisfied with it.

Q:What happens if I’ m returning merchandise purchased with a Catherines, Lane Bryant, Lane Bryant Outlet or Fashion Bug Gift Card/E-Gift Card?
A:If you’ re returning merchandise purchased with a Catherines Gift Card/E-Gift Card to catherines.com, the amount of the merchandise and tax will be refunded and a new Catherines E-Gift Card will be issued in this amount. Your new E-Gift Card will be sent to the e-mail address you used to place your order.

If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order.

Shipping costs cannot be refunded.

If you’re returning merchandise purchased with a Catherines, Lane Bryant, Lane Bryant Outlet or Fashion Bug Gift Card/E-Gift Card to a Catherines store, you will be issued a store credit.

Catherines Credit Card
Q:Can I view my Catherines Credit Card account information online?
A:We do not currently offer this feature, but we are working to offer it in the future. To inquire about your Catherines Credit Card account, please call 800-995-9450.

Q:Can I apply for a Catherines Credit Card online?
A:No, not at this time. Find out more about the Catherines Credit Card.

Gift wrap
Q:Can my online order be gift wrapped?
A:We do not offer gift-wrap service at this time.

Store policies at catherines.com

Online Payment
Q:Are the prices on your Web site the same as in the stores?
A:Yes. Our online prices generally reflect the prices offered in our retail stores. From time to time, however, we offer online-only specials, and from time to time our stores offer in-store-only specials.

Q:Does catherines.com offer price adjustments?
A:Yes. If regular-price merchandise goes on sale within two weeks of your original purchase date, we will give you the price difference. No price adjustments will be made on purchases of already reduced merchandise that has received additional markdowns. E-mail us for assistance with your price adjustment.

Q:Are employee discounts valid online?
A:We are not able to process employee discounts at this time.

Q:Can I use more than one promotion code on a single order? Can I use a promotion code more than once?
A: No. You can use just one promotion code per order. Promotion codes are valid for one-time use only.

Q:If I use a promotion code on my order, will I still receive my Perks Card discount?
A:Yes. Simply enter your Perks Card number in the designated field on the checkout page.

Q:Is your senior citizen discount for Catherines Cardholders valid online?
A: Sorry, we do not currently offer this discount online. It is valid on the first Tuesday of each month for purchases made at Catherines stores only.

Q:Which types of payment do you accept?
A:We currently accept Catherines Credit Card, Visa, MasterCard, Discover and American Express. We also accept Catherines, Lane Bryant, Lane Bryant Outlet and Fashion Bug Gift Cards.

Please note: We cannot process gift cards issued by Visa, MasterCard, Discover or American Express. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact customer service to remove the authorization, please do not attempt to use a gift card issued by Visa, MasterCard, Discover or American Express.

Q:Can I pay for my purchase online using a debit or check card?
A:Yes. However, if you pay for your purchase using a bankcard that is associated with your checking account, DO NOT hit the “Submit Order” button (Step 2 of checkout) more than once. Doing so will place funds in your account on reserve, making them unavailable to you until they are released by your financial institution. Depending on your bank’ s policies, these held funds could be unavailable to you for up to 30 days.

If you encounter technical difficulty while placing your order, please send us an e-mail immediately.

Q:Can I pay for my online order by check?
A: Sorry, at this time we are unable to offer payment by check.

Q:When will I be charged for my order?
A:You will be charged once your items have shipped. Please note your order may have multiple shipments. You will be charged separately for each shipment, and you will receive a shipping confirmation with tracking information on each shipment.

Sales tax
Q:What sales tax will I be charged for my online purchase?
A:If Catherines or one of our affiliated brands operates a store in your state, the law requires us to collect sales tax from you. We determine a customer’ s state based on shipping ZIP code. When you review your order total during checkout, you’ ll see the amount of sales tax that will be charged to your credit card. This amount reflects the applicable state and local taxes.

Layaways
Q:I saw an item in a Catherines store that doesn’ t appear on your Web site. Can I order it online?
A:Sorry, you can only order merchandise online that appears on the Web site.

Shipping
Q:How much do you charge for shipping?
A:See our rates below.

Catherines.com ships to any address in the United States, including Alaska and Hawaii. (Sorry, no international orders.) We also ship to Puerto Rico, the U.S. Virgin Islands and APO addresses for no additional cost. Orders to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands are shipped via USPS ground mail. We do not offer express shipping options to these locations. For all other locations, you may choose between USPS ground mail, FedEx Express Saver® and FedEx Standard Overnight®. Please note all USPS ground orders being shipped outside of the continental U.S. can take up to 35 calendar days.

USPS Ground Shipping (4-8 business days)
Merch. Total	Charge
$0 - $25.00	$4.95
$25.01 - $50.00	$6.95
$50.01 - $75.00	$8.95
$75.01 - $100.00	$10.95
$100.01 - $125.00	$11.95
$125.01 +	$12.95
Express Shipping	Additional Charge
FedEx Express Saver (3–5 business days)	$6.00
FedEx Standard Overnight (next business day by 4:30pm)	$13.00
FREE USPS First-Class Mail® (For customers ordering Gift Cards only. If you purchased your order with a Gift Card, you are not eligible for free shipping.)

Q:Where do you ship to?
A:We offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands and APO addresses for no additional cost. (Sorry, no international orders.) Please note that all USPS ground orders being shipped outside of the continental U.S. can take up to 35 calendar days.

Q:What are my shipping options?
A:You may choose between USPS ground mail, FedEx Express Saver® and FedEx Standard Overnight®. Please note all USPS ground orders being shipped outside of the continental U.S. can take up to 35 calendar days.

Q:Do you accept international orders?
A:We currently do not accept international orders.

Q:Can you ship outside the United States?
A:We currently offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands and APO addresses for no additional cost. Orders to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands are shipped via USPS ground mail. We do not offer express shipping options to these locations.

Order tracking
Q:Can I track my order online?
A:Yes. Track your order.

Q:I should have received my package by now. What should I do?
A:If your packaged shipped via USPS ground mail, we must allow a total of 21 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.

If your package shipped via FedEx Express Saver® or FedEx Standard Overnight®, we must allow a total of 12 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.

Returns

Returns of purchases made at your local store
Q: How can I return a purchase made at a Catherines store?
A:Present your receipt at any Catherines store and we’ ll gladly exchange the item or process a refund in the form of your original payment, whichever you prefer. We ask that you return an item within six months of purchase and that the item be unwashed and unworn with the original tags attached.

After six months, if the merchandise is presented with a receipt, you will receive a refund or exchange in the amount of the current or most recent selling price. We reserve the right to refuse returns from customers whom we believe abuse our return policy by returning excessive amounts of merchandise. Catherines keeps electronic records of customers’ purchases and returns in order to enable us to determine if a customer is abusing our return policy.

Please Note:Items purchased at a Catherines store may not be returned to catherines.com.

Returns of purchases made at catherines.com
Q:How can I return my online purchase?
A:You have two ways to return or exchange merchandise purchased at our online store. Online purchases may be brought to any Catherines store or mailed back to catherines.com.

Q:How do I return/exchange an item if I’ ve lost my invoice/packing slip?
A:If you have misplaced your packing slip, you can reprint your Return Form. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your Return Form.

Returns via return shipment

1. Complete the Return Form on your packing slip by indicating the return reason and quantity returned.
2. Use the Return Label from your packing slip to mail your merchandise return.
3. Enclose the unwashed, unworn merchandise with tags attached in the package that was originally sent to you. Include the Return Form.
4. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
5. Your return will be credited to the credit card used to make the purchase. If you placed an order with a Gift Card, a new e-Gift Card worth the return value will be e-mailed to you. If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. If you are returning an item from an order older than one year, you will receive a merchandise return credit. Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable.
6. You will receive an e-mail notifying you when we have received your return and credited your account. Please note: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.

Exchanges via return shipment
Follow the instructions for Returns via Return Shipment above. Then place a new order for the desired items at catherines.com. Please note: You will be charged for shipping and handling on your new order.

returns or exchanges to a store
Within six months of purchase, simply take the unwashed, unworn merchandise with the tags attached, the packing slip and the credit card you used to place the order to any Catherines store.

Merchandise purchased from Catherines may be returned to any Catherines store, but not to Lane Bryant or Fashion Bug stores.

If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.
Refunds or exchanges made with your packing slip after six months will be in the amount of the current or most recent selling price.

Please note:

• Shipping and handling charges are nonrefundable.
• If you do not bring your packing slip to the store when returning items, you will be credited the store’ s lowest selling price.
• Catherines will accept returns of social-occasion garments only if the original garment tags have not been removed or reattached.
• We reserve the right to refuse returns from customers whom we believe abuse our return policy by returning excessive amounts of online merchandise. Catherines electronically keeps record of customers’ purchases and returns in order to enable us to determine if a customer is abusing our return policy.
• If you have misplaced your packing slip, you can reprint your Return Form. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your Return Form.

Corporate information
Q:Who owns Catherines?
A:Catherines is a division of Charming Shoppes, Inc., a company with a long history of providing quality fashions for women.

Q: Are Catherines stores franchises?
A:No, all Catherines stores are owned and operated by our parent company, Charming Shoppes, Inc.