If you are not satisfied with your purchase, simply return the unworn merchandise in good condition with the tags attached, and receive:
• With a receipt, within 90 days of original date of purchase: A refund in the form of the original payment, or an exchange or merchandise credit for the original purchase price.
• With a receipt, after 90 days from original date of purchase: An exchange or merchandise credit for the lowest selling price.
• Without a receipt, after 90 days from original date of purchase: An exchange or merchandise credit for lowest selling price. We reserve the right to refuse returns from customers whom we believe abuse our return policy by returning excessive amounts of merchandise. Catherines keeps electronic records of customers’ purchases and returns which enables us to determine if a customer is abusing our return policy.
Return or exchange an item to our retail stores
For your convenience, catalog and internet purchases may be returned to any Catherines store. Please note our policy as stated above applies to these purchases.
Click here to find a store near you.
Return an item by mail
- Complete the Return Form on your packing slip by indicating the return reason and quantity returned.
- Use the Return Label from your packing slip to mail your merchandise return
- Enclose the unwashed, unworn merchandise with tags attached in the package that was originally sent to you. Include the Return Form.
- Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
- Your return will be credited to the credit card used to make the purchase. If you placed an order with a Gift Card, a new e-Gift Card worth the return value will be emailed to you. If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. If you are returning an item from an order older than one year, you will receive a merchandise return credit. Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable.
- You will receive an email notifying you when we have received your return and credited your account. Please note: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the pre-discount price minus a portion of the discount you received as a result of receiving a multiple discount, not the pre-discount price of the single item.
- If you are exchanging, simply go to Catherines.com and place your order. You will be charged for shipping and handling on your new order.
Please Note: Items purchased at a Catherines store may not be returned to catherines.com. Shipping and handling charges are non-refundable.
Q: How do I return/exchange an item if I've lost my invoice/packing slip?
A: If you misplaced your packing slip, you can reprint your Return Form. Sign in and go to your "Order Status" page, and then click the order you would like to return. The bottom of the page will prompt you to print your Return Form.
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