Customer Service

We’re Here To Help

Frequently asked questions
Frequently asked questions
WHERE IS MY ORDER?

Check on your order anytime.

Just select Customer Service at the top of every page. On the dropdown menu, select Order Status. Enter your order number, email address and billing zip code to find your order information.

If you don't see your order information right away, we’re still processing it. Please check back again in a few hours.

Do we have your email address?

If you're a registered user (or you gave us your email address on the phone) you’ll receive two confirmation emails—one when your order is confirmed and a second one once your order has shipped.

HOW DO I MODIFY MY INFO?

Registered Customer?

View or modify your information with a few simple clicks.

Email Address

Password

Address

Shipping Address

 

Email Specials & Updates

Access your account information anytime by selecting My Account located at the top of every page.

Using the same login for more than one of our brands? Any changes you make will apply to all FullBeauty Brands.

HOW DO I PAY MY CATHERINES PLATINUM CREDIT CARD BILL?

Catherines Platinum Credit Card cardholders can make an online payment at anytime.
Simply sign in with your username and password.

Pay your bill

I FORGOT MY PASSWORD

Forgot your password? No problem.

Reset password.