International Returns

How do I return an order placed from your international website?

Returns and Exchanges

Items purchased on Catherines.com and phone orders placed between February 1st and July 23rd can be returned until August 30th, 2020 online or in store with receipt.

Items purchased on Catherines.com and phone orders placed after July 23rd are final sale. No returns are available on these purchases.

How to Return Your Merchandise

  1. Contact our Customer Service team at 00-1-954-970-2205 or send an email from contact us within 45 days from the date your package shipped.
  2. Ask for your Return Merchandise Authorization number.
  3. You will be emailed your Return Merchandise Authorization label and directions. Please follow the three steps provided in the email titled Return Merchandise Authorization Received.

Note:

Return shipping costs to the international return destination are your responsibility and will be deducted from your return refund. The return will be made at the same exchange rate as the time of purchase, and your refund will include any customs tariffs and taxes originally paid on the order.

Exchanges:

Sorry, no exchanges are available at this time. Please return your original item for a refund and then place a new order.