Catherines.com and Phone Orders
Purchases on catherines.com and phone orders can be returned via mail directly to our warehouse or at any Catherines store. The packing slip serves as the receipt for online purchases.
Order Changes or Cancellations
We do our best to pack and ship your order as quickly as possible. Since our systems are designed to begin this process immediately, you cannot change or cancel an online order once it is placed. However, to ensure your satisfaction, you may easily return your catherines.com order to any Catherines store or use the return label from your packing slip for a shipment return.
Exchanges Via Return Shipment
We do not offer exchanges via return shipment. Follow the instructions for Returns via Return Shipment. You can place a new order for the desired items on Catherines.com. Please note: You will be charged for shipping and handling on your new order.
Final Sale Merchandise
Merchandise marked final sale and ending in $XX.98 is not eligible for return at any time.
Returns via Return Shipment
We've made returns easier and faster than ever before. Just follow the steps below.
- Click here to begin the return process and generate your return prepaid label. You can also begin the return process by signing into your online account. Choose Manage Account, select the order you'd like to return and follow the prompts.
- Your return will be credited to the credit card used to make the purchase. $5.95 will be deducted from the purchase price to cover return shipping costs. If you placed an order with a Catherines Gift Card, a new E-Gift Card worth the return value will be emailed to you. If you placed an order with a Catherines Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Catherines Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. PLEASE NOTE: Your original shipping and handling charges are non-refundable.
- You will receive the refund amount for the purchase price of all items returned within 45 days (60 days if purchased with a Catherines Credit Card by a Catherines Reward Member), less the $5.95 return shipping cost.
- Once your package is ready to be shipped, refer to the shipping carrier on the label to determine closted location. No printer? Bring your return item(s) and return email to your nearest USPS location or UPS location for assistance.
- Once your package is scanned, you will receive a return confirmation email with a tracking number, allowing you to track the progress of your return shipment.
- You will receive an email when the refund has been processed. PLEASE NOTE: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the pre-discount price minus a portion of the discount you received as a result of receiving a multiple discount, not the pre-discount price of the single item.
Returns or Exchanges to a Store of Product Purchased Online
- if you are returning items to the store you do not need to initiate the return online. Simply take the unwashed and unworn merchandise, the packing slip and the credit card you used to place the order to any Catherines store. You may receive an exchange or a gift card for the lowest selling price. Catherines stores can process returns and issue credits only for merchandise from the Catherines brand. Please note: We can no longer accept returns of Lane Bryant merchandise at a Catherines store.
- Return credit for orders placed with PayPal can only be processed at our warehouse location. Catherines will facilitate the return of orders placed with PayPal by mailing them back to our warehouse. Please allow 7 days for all returns to be processed once they reach our warehouse facility.
- If you return an item purchased as part of a multiple discount, (such as Buy 1, Get 1 For 50% Off), your credit will be equal to the pre-discount price minus, a portion of the discount you received as a result of receiving a multiple discount; not the pre-discount price of the single item.
Split Tender Return Policy
If you paid for your order using different types of tender (i.e.: multiple credit cards, a credit card and a gift card, etc.), we will refund you with the same amount credited to each type of tender.
Your packing slip can display up to three different payment types. If you opt to use more than three different payment types, the third payment type will display as "Multi". If the packing slip shows "Multi" as the form of tender, the tender may be returned to either a gift card or a credit card of your choice.
Shipping and Handling Charges are Nonrefundable
Shipping and handling charges are nonrefundable. If you do not bring your packing slip to the store when returning items, you will be credited the store's lowest selling price.
If you have misplaced your packing slip, you can reprint your return slip. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your return slip.
Returns of Purchases Made at Your Local Stor
- With an original receipt, and within 45 days of the original date of purchase (60 days if purchased on a Catherines Credit Card by a Catherines Reward Member), Catherines will provide an exchange or full refund in the original form of payment.
- Without an original receipt, Catherines will provide an exchange or a gift card for the lowest selling price.
- A valid driver's license, military ID or permanent state-issued ID is required for all returns, cash refunds and forms of payment.
- Catherines reserves the right to refuse returns of items that appear to have been worn, are not in good condition, are without tags or are no longer carried in stock. Catherines may limit returns if we believe a customer may be abusing the return policy.
- Items purchased at a Catherines store may not be returned to the catherines.com warehouse.
If original-price merchandise goes on sale within 14 days of the original purchase date, we will refund you the price difference as long as the original receipt is provided for verification during the promotion. No price adjustments will be made on purchases of already-reduced merchandise that has received additional markdowns. Stores cannot process price adjustments for purchases made online.