If you are not satisfied with your Catherines purchase, simply return the unworn, unwashed merchandise with the tags attached, and receive: With an original receipt or invoice, less than 45 days from original dateof purchase (less than 60 days if purchased on a Catherines Credit Card by a Catherines Reward Member): A refund in the form of the original payment, or an exchange or Gift Card for the original purchase price. For items purchased with a debit card, in most cases cash will be given with no waiting period, or you may opt to take the refund as a credit to your card. We reserve the right, however, to issue more sizeable refunds as a credit. Credit refund processing time varies by bank.
With an original receipt or invoice, more than 45 days from original date of purchase (more than 60 days if purchases on a Catherines Credit Card by a Catherines Reward Member): An exchange or Gift Card for the lowest selling price of the merchandise wince the original date of purchase
Without a receipt: An exchange or Gift Card for the lowest selling price of the merchandise since the original date of purchase.
Additional Terms: A valid driver's license, military ID or permanent state-issued ID is required for all returns, cash refunds and forms of payment. Merchandise marked "Final Sale" is not eligible to be returned. Catherines reserves the right to refuse returns of items that appear to have been worn, are not in good condition, are without tags or are no longer carried in stock. Catherines may limit returns if we believe a customer may be abusing the return policy. Items purchased at a Catherines store may not be returned to the catherines.com warehouse. Catherines stores can process returns and issue credits only for merchandise from the Catherines brand.
Returns of Merchandise Discounted During Promotions: If you return an item purchased as part of a multiple discount, (such as Buy 1, Get 1 For 50% Off), your credit will be equal to the pre-discount price minus a portion of the discount you received as a result of receiving a multiple discount; not the pre-discount price of the single item.
Purchases on catherines.com and phone orders can be returned via mail directly to our warehouse or at any Catherines store. The packing slip serves as the receipt for online purchases. Simply bring the unwashed and unworn merchandise, the packing slip and the credit card you used to place the order to any Catherines store and your return will be processed as described above. Shipping and handling charges are nonrefundable. Without a packing slip or after the applicable time period from original date of purchase, you may receive an exchange or a gift card for the lowest selling price.
Return credit for orders placed with PayPal cannot be processed in store. Catherines will facilitate the return of orders placed with PayPal by mailing them back to our warehouse. Please allow 7 days for all returns to be processed once they reach our warehouse facility.
If you paid for your order using different types of tender (i.e.: multiple credit cards, a credit card and a gift card, etc.), we will refund you with the same amount credited to each type of tender. Your packing slip can display up to three different payment types. If you opt to use more than three different payment types, the third payment type will display as "Multi". If the packing slip shows "Multi" as the form of tender, the tender may be returned to either a gift card or a credit card of your choice.
We accept personal checks for purchases with a valid driver's license, military ID or permanent state-issued ID. There is a $25 fee for returned checks or the maximum allowable in the state. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a bank draft drawn from your account. For returns of items purchased with personal check, in order to ensure that the check has cleared, cash may not be returned until 10 business days from date of purchase.
If you have any questions regarding this return policy, please call Catherines Customer Service at 1-(866)-886-4720. For additional information about returns of merchandise purchased online to our warehouse, please call customer service or go to our Return Policy page.